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Backorders

We cannot guarantee that a title listed will always be "In stock" and will ship right away, as inventory can change significantly from day to day, hour to hour.

Where a title may not be in stock at the time your order is processed, it will be “Backordered”. In most cases, these items are already on order from the manufacturers. In some cases, we are waiting for stock information from one or more of our suppliers. We will make every effort to get the item(s) back in stock as soon as possible, and will indicate this on our confirmation of your order when received. If we haven't been able to locate and ship the item(s) to you in 30 days, we will endeavour to send an email with expected delivery details. If for any reason we determine that a backordered item is no longer available, we will cancel the item from your order and notify you immediately via email, and delete the item from our catalogue as soon as we can.

Note: we do not charge your credit card until the item ships. Your credit card needs no adjustment upon order cancellation.

Import availability

Availability of import titles can be difficult to predict, as titles may go out of print at any time without warning. While we make every effort to keep our import database current, we cannot guarantee that we will be able to provide every title that is listed. Import titles that are "Backordered" can usually be obtained within 30 days but can, in some cases, take longer. We cannot guarantee how long a backordered import will take to fill since imports come to us from suppliers all over the world.  If you place an order for an item that is no longer available, we will notify you by email and cancel the item from your order.

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